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Privacy Policy

Last Updated: 19th April 2018

 

At The Champagne & Gift Company, we take the same level of care and attention in protecting your privacy and security of our customers and site visitors as to our beautiful gifts. This Privacy Policy explains how The Champagne & Gift Company (referred to as "we", "us" or "our" in this privacy policy) collects, uses, and discloses information from its clients and business contacts when they use our website and other online products and services (collectively, the “Services”) or when they otherwise interact with us.

We may change this Privacy Policy from time to time. If we make changes, we will notify you by revising the date at the top of the policy and, in some cases, we may provide you with additional notice (such as adding a statement to our homepage or sending you an email notification). We encourage you to review the Privacy Policy whenever you access the Services or otherwise interact with us to stay informed about our information practices and the ways you can help protect your privacy.

Our full details are:
The Champagne & Gift Company
admin@champagneandgifts.co.uk
8 Claybury Hall, Woodford Green, Essex, IG8 8RW

 

Collection of Information

Information You Provide to Us 

We collect information you provide directly to us. For example, we collect information when you create an account, participate in any interactive features of the Services, fill out a form or otherwise communicate with us. The types of information we may collect include your name, email address, postal address, phone number, and any other information you choose to provide. We do not hold or record any payment details. All transactions are handled by Worldpay (a secure payment gateway) on our behalf. They receive the information needed to verify and authorise your payment and are under strict obligation to keep your personal information private.

Information We Collect Automatically When You Use the Services 

When you access or use our Services, we automatically collect information about you, including:

  • Log Information: We log information about your use of the Services, including the type of browser you use, access times, pages viewed and your IP address.
  • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers and mobile network information.
  • Information Collected by Cookies and Other Tracking Technologies: We and our service providers use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.   Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see "Your Choices" below.

 

Use of Information

We will only use your data when legally permitted and we will only hold your data for as long as reasonably necessary. The most common uses of your personal data are to:

  • Provide, maintain, customize, and improve our Services [necessary for our legitimate interest and your interests and fundamental rights do not override those interests]
  • Provide and deliver the products and services you request, process transactions and send you related information, including confirmations and invoices [perform the contract between us];
  • Respond to your comments, questions and requests and provide customer service;
  • Monitor and analyse trends, usage and activities in connection with our Services; and
  • Carry out any other purpose for which the information was collected.
  • Comply with a legal or regulatory obligation.
If you have opted in to receive news from us, we may periodically send you emails about exciting new products, unique offers and exclusive invitations.

  

Purposes for processing your personal data

Purpose / Activity Type of data Lawful basis for processing
To register you as a new customer

(a) Identity

(b) Contact

Performance of a contract with you

To process and deliver your order including:

(a) manage payments, fees and charges

(b) Collect and recover money owed to us

(a) Identity

(b) Contact

(c) Financial

(d) Transaction

(e) Marketing and Communications

(a) Performance of a contact with you

(b) Necessary for our legitimate interestes to recover debts owed to us

To manage our relationship with you which will include:

(a) Notifying you about changes to our terms or privacy policy

(b) Asking you to leave a review or take a survey

(a) Identity

(b) Contact

(c) Profile

(d) Marketing and Communications

(a) Performance of a contact with you

(b) Necessary to comply with a legal obligation

(b) Necessary for our legitimate interestes to keep our records updated and to study how customers use our products/services

To administer and protect our business and our site (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

(a) Identity

(b) Contact

(c) Technical

(a) Necessary for our legitimate interests for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise

(b) Necessary to comply with a legal obligation

To use data analytics to improve our website, products/services, marketing, customer relationships and experiences

(a) Technical

(b) Usage

Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy

To make suggestions and recommendations to you about goods or services that may be of interest to you

(a) Identity

(b) Contact

(c) Technical

(d) Usage

(e) Profile

Necessary for our legitimate interests to develop our products/services and grow our business

 

  

Sharing of Information

We may share information about you as follows or as otherwise described in this Privacy Policy:

  • With vendors, consultants and other service providers who need access to such information to carry out work on our behalf;
  • In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation ,or legal process, or as otherwise required by any applicable law, rule or regulation;
  • With your consent or at your direction.

  

Analytics Services Provided by Google

We use Google Analytics to collect information about your use of the Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links clicked and conversion information. They place cookies on your device. For more information on Google cookies we recommend you visit the Google website at http://www.google.com/policies/privacy/ads/ which outlines Google’s privacy policy and how to opt-out of tracking.

  

Other third parties providing data via their services

  • Analytics providers [such as Google based outside the EU and Active Campaign based outside the EU]
  • Contact, Financial and Transaction Data from providers of technical, payment and delivery services [such as Worldpay based outside the EU]

  

International Transfers

Countries outside of the European Economic Area (EEA) do not always offer the same levels of protection to your personal data, so European law has prohibited transfers of personal data outside of the EEA unless the transfer meets certain criteria.

Many of our third parties service providers are based outside the European Economic Area (EEA) so their processing of your personal data will involve a transfer of data outside the EEA.

Whenever we transfer your personal data out of the EEA, we do our best to ensure a similar degree of security of data by ensuring at least one of the following safeguards is implemented:

  • We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
  • Where we use certain service providers, we may use specific contracts or codes of conduct or certification mechanisms approved by the European Commission which give personal data the same protection it has in Europe; or
  • Where we use providers based in the United States, we may transfer data to them if they are part of the EU-US Privacy Shield which requires them to provide similar protection to personal data shared between the Europe and the US.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Please email us at admin@champagneandgifts.co.uk if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

  

Access

You can view and update the personal information associated with your account at any time by logging into your account. If you need assistance accessing or modifying your personal information or wish to delete your personal information, please email us at admin@champagneandgifts.co.uk

  

Security

The Champagne & Gift Company takes reasonable measures to help protect information about you from loss, theft, misuse and unauthorized access, disclosure, alteration and destruction.

  

Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@champagneandgifts.co.uk.