THE CHAMPAGNE & GIFT COMPANY
TERMS AND CONDITIONS
CUSTOMERS ARE STRONGLY ADVISED TO READ OUR TERMS AND CONDITIONS POLICY.
The terms “The Champagne and Gift Company” or “we” or “us” refer to the owner of this website whose registered office is C/O James Fowler F.C.A, Nordens Chartered Accountants, 406 Roding Lane South, Woodford Green, Essex IG8 8EY. The company registration number is OC349195 and the VAT registration number is 9932290.93. We are fully licensed to sell alcohol on this website.
The terms “you” or “your” refers to the user, viewer or customer of this website.
The contents of this website is for your general information and use only. It is subject to change without notice.
The following definitions apply:
Supplier: The Champagne and Gifts Company.
Customer: the company or person who purchases the goods from the supplier.
Goods: the product(s) outlined on the website and in the customer’s online or telephone order.
Contract: the agreement, in accordance with these terms and conditions, between the supplier and customer for the sale and purchase of goods.
Business Day: a day when banks in the UK are open for business. This excludes Saturday, Sunday and UK public holidays.
Marques: Branded and trademarked goods as outlined on the website.
Vintage: Identifies the grape or wine’s year of produce and vineyard or district of origin.
Bespoke: Goods are tailored in accordance with the customer’s requirements.
Personalised: Goods are tailored in accordance to the customer’s requirements.
2. Basis of Contract
2.1 These terms and conditions apply to the contract between the supplier and customer.
2.2 The contract prohibits the customer from seeking to impose, imply or incorporate additional terms and conditions.
2.3 The contract constitutes an order made by the customer to purchase the goods in accordance with these terms and conditions.
2.4 The contract will only exist once the supplier confirms the order in writing. This writing includes emails and letters.
2.5 The contract constitutes a full agreement between the supplier and the customer.
2.6 It is the customer’s responsibility to ensure that the order specification is complete and accurate.
2.7 A quotation for the goods (including: samples, drawings or advertising) given by the supplier is valid for a period of 10 business days and it does not constitute a contract.
2.8 The concluded contract will be filed electronically and be available to the customer on request.
3.1 The prices for the goods are outlined on the website.
3.2 All prices do not include delivery charges and orders for delivery outside the European Union may be liable for import and local duty taxes.
3.3 All prices are inclusive of UK VAT and UK alcohol duties unless otherwise stated.
3.4 At our discretion from time to time, we may offer promotional codes or gifts at discounted prices. These offers are valid from time to time that we introduce them to the end date of the offer and they cannot be used for purchases before the offer introduction date or after the offer expiry date. Special offers or promotional codes cannot be used in conjunction with other special offers or promotional codes.
3.4 Promotional codes can only be used for mainland UK delivery only unless clearly stated otherwise.
3.5 If a customer makes a purchase and after the purchase, the price of a gift is discounted due to a special offer or promotional code; the price of the product at the time of purchase will remain valid. We are unable to offer further discounts on purchases that have already been made.
3.6 Our special offers are made available depending on stock availability. We reserve the right to change the terms of special offers or withdraw them altogether at any time and without prior notice. We also reserve the right to offer personalised special offers and promotions that can be redeemed by the customer upon receipt of the special offer.
3.7 Our special offers may include a free gift, for example complementary chocolates. These items are subject to availability. We reserve to offer an alternative at our discretion or offer no replacement if the complementary gift is out of stock.
4.1 Payment can be made by Visa, Mastercard, Maestro, Debit Card, American Express and bank transfer.
4.2 Payment must be made in full and fully authorised by card providers before goods will be dispatched.
4.3 All payments and refunds will be made in GBP (£).
5.1 Delivery charges will be outlined on the order and will be charged at the time of purchase.
5.2 Delivery will be within 30 business days unless otherwise agreed with the customer.
5.3 The supplier will deliver the goods to the address set out in the order. This includes deliveries to mainland UK, the EU and selected other world-wide countries.
5.4 Delivery times quoted are approximate and may be affected by: stock availability, UK public holidays and any other unforeseen circumstances. In this instance, the supplier will not be liable for any delay in delivery.
5.5 The customer will be advised, as soon as reasonably possible, by the supplier of any delivery time delays.
5.6 Goods will be delivered by the supplier’s couriers. If delivery is unsuccessful, the courier will leave communication regarding redelivery (E.g. collect from the post office, returned to sender).
5.7 If the customer communicates to the supplier’s courier that they would like the parcel to be delivered to a ‘safe’ place or with a neighbour then they will be deemed to have accepted delivery and will be unable to claim for damage or loss.
5.8 The supplier’s courier reserves the right to return the goods to the suppliers if they are unable to deliver to the customer. The cost of the returned goods and redelivery must be made by the customer in advance on re-dispatching the goods.
5.9 If the customer requires a refund, the postage cost of the returned goods will be deducted from the refund amount.
5.10 It is the responsibility of the customer to provide proof of identification and pay local import tax and duties, where necessary, when requesting an international delivery (this includes the EU and other world-wide countries).
5.11 Claims for delivery damage or loss will be dealt with in accordance to the courier’s delivery terms and conditions.
5.12 Claims for non-delivery must be made by the customer within 14 days of the despatch date.
6. Cancellations and Returns
6.1 The customer may cancel an order up to 20 business days prior to the agreed delivery date with the exclusion of orders that include personalised labels, images, logos and/or messages:
Order cancellation prior to the agreed delivery date
Refund of order value
Within 5 working days
Within 10 working days
Within 15 working days
Within 20 working days
6.2 The customer may return goods purchased to the supplier within 5 business days of delivery. The customer is liable for the cost of the return.
6.3 The customer must advise the supplier of any faulty goods within 2 business days of delivery. Photographic evidence will be required.
6.3 A full refund will only be given for faulty goods and refunds will be processed within 28 business days of receipt and acceptance of returned or cancelled goods.
6.4 A full refund of deposits will be made if the customer cancels an order within 2 business days of placing the order
7. Age Restriction
7.1 Customers must be at least the legal minimum age, within their country, to purchase or consume alcoholic goods from the website. We will refuse to sell alcohol to anyone below the legal minimum age or who we believe intends to supply alcohol to minors.
7.2 Customers must provide proof of age if requested by the supplier.
7.3 The supplier is licensed to sell alcohol 24 hours a day, 7 days a week through their website. We are a responsible organisation and fully support the principles of the licensing act. If the supplier believes that alcoholic goods are being purchased by or are intended for customers below the legal minimum age, the order will be cancelled. If we believe a minor has used an adult’s payment method to purchase alcohol for themselves then we reserve the right to cancel the order. If the order has been personalised, refunds will not be granted and clause 6.1 will be enforced.
7.4 Proof of age may be requested by the supplier’s couriers at delivery. If the person accepting the delivery is unable to provide this, the goods may be returned to the supplier and clause 5.7 will be enforced.
8. Personalised Labels and Messages
8.1 The supplier will not be liable for any spelling or grammatical errors so the customer must thoroughly check the personalised labels and messages ordered on the website. Additionally, a confirmation email including personalised labels and messages will be sent to the customer’s email address provided.
8.2 Personalised labels and messages that plagiarise trademarks, brands or slogans will not be approved.
8.3 Personalised labels and messages that falsely imply an increase in value of the goods will not be approved (E.g. ‘Limited collection’, ‘Vintage’, ‘Collectable’, ‘Antique’)
8.4 Personalised labels and messages that include pornographic images, homophobic or racist connotations will not be approved.
8.5 The supplier reserves the right to refuse to produce personalised labels and messages that may be deemed offensive to others.
8.6 Personalised labels and messages may become discoloured over time and/or if stored under direct sunlight. This general wear and tear of the product does not constitute as a product fault and refunds will not be granted in this instance.
8.7 Photographic images of finished products (including personalised labels and messages) may be stored and displayed on the website and alternative advertising/marketing media to provide examples of the supplier’s services.
9. Personalised Photographs and Images
9.1 All photos submitted to The Champagne & Gift Company should be reviewed by the customer for offensive material. Images with pornographic, homophobic or racist implications will not be approved. We do not accept responsibility for the suitability of material; whilst we shall do our best to review and monitor all photos, the customer shall be responsible for the content of the picture. We reserve the right to refuse to produce personalised images and photographs that may be deemed offensive to others.
9.2 By uploading a personalised photographic image, the customer is confirming that they are the owner of or have explicit permission to use the image/photograph. By submitting your photograph to The Champagne & Gift Company, you grant the supplier the right to use your photo to promote The Champagne & Gift Company, our photograph label service and any other services offered in the medium of our choice.
9.3 The customer is responsible for the quality of the image provided.
9.4 Photographic images of finished products (including personalised labels and messages) may be stored and displayed on the website and alternative advertising/marketing media to provide examples of the supplier’s services.
9.5 Personalised photographs and images may become discoloured over time and/or if stored under direct sunlight. This general wear and tear of the product does not constitute as a product fault and refunds will not be granted in this instance.
10.1 Products are offered subject to availability.
10.2 Customers will be contacted as soon as reasonably possible if a product ordered cannot be supplied and a full refund will be issued in this instance.
10.3 If any House Champagne is out of stock, the supplier reserves the right to substitute it for a Champagne of similar quality.
11. Hampers & Products
Hamper goodies may vary slightly due to stock and seasonal products. On occasion, we may need to substitute goods or packaging of equal quality and value/
All contents have been fairly described in the “Product Details” and photographic props such as demonstrative foods, drinks, glasses and other utensils are not included unless stated.
The complimentary gift ribbon is subject to availability and may vary according to season.
The product images shown on the website are intended for presentation purposes only. Gifts and their contents are configured for safe and secure transit using the appropriate packaging methods, employed at The Champagne and Gift Company discretion.
Wicker baskets and wooden boxes are hand-made from natural materials, therefore, weave styles and willow colours, shades and finishes may vary from examples pictured.
11.1 The supplier will under no circumstances be liable to the customer for any indirect or consequential loss of profit that may arise under or in connection with the contract.
11.2 These terms and conditions do not exclude the supplier’s liability for:
- fraudulent activity
-defective products under the Consumer Protection Act 1987
-breach of terms outlined in section 12 of the Sale of Goods Act 1979
- death or personal injury caused by the supplier’s negligence or the negligence of its staff and contractors
11.3 The supplier will not be liable for the accuracy, performance, suitability or completeness of the information found or offered on this website.
On the rare occasions where a small human error has been made, the supplier will endeavour to make the situation right for the customer. At our discretion we may offer a partial refund or a discount on a future order but do not guarantee that we will do so.
12.1 The website and its entire content is owned by and licensed to the supplier.
12.2 The content of the website is not solely limited to but includes the design, layout, appearance and graphics. Reproduction or plagiarism is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
12.3 All reproduced trademarks in this website, which are not the property of or licensed to the supplier, are acknowledged on the website.
12.4 Unauthorised use of the website will give rise to a claim for damages and may well result in a criminal offence.
12.5 The website may include links to other websites. This is for the customer’s convenience and to provide further information only. It does not mean that the supplier endorses the website nor has any responsibility or ownership for the content of these websites.
12.6 The customer may not create any links connecting this website to any other websites without the written permission of the supplier.
13.1 A waiver for any of the terms and conditions outlined must be requested in writing to the supplier’s registered address.
13.2 The supplier reserves the right to refuse waiver requests that are in breach of the law or these terms and conditions.
14.1 Any variation of these terms and conditions, including the introduction of additional terms and conditions, shall only be binding when agreed in writing with the supplier.
16. Governing Law and Jurisdiction
15.1 Disputes or claims arising from or in connection with these terms and conditions shall be governed by English law and the exclusive jurisdiction of the courts in England and Wales.
17.Customer and recipient personal information
The Champagne & Gift Company is registered under the Data Protection Act 1998.
18. Unforeseen technical issues with the website and / or our systems
It is conceivable that errors may occur with our systems from time to time, due to unforeseen circumstances. The supplier takes every necessary precaution to ensure that systems run smoothly, and problems are very rare. When they do occur, The Champagne & Gift Company will endeavour to provide the service requested within the timing originally requested. However, in certain circumstances, it will not be possible to fulfil the order to the original timeline. In this situation, the customer will be contacted to discuss possible options including order amendment or a refund. The supplier cannot be held responsible for any damages or compensation if your order cannot be fulfilled for this reason (or any other). If any product is ordered that cannot be delivered because of technical issues, the customer will be contacted to discuss a solution. If the customer cannot be reached, the supplier reserves the right to make the decision to cancel the order and issue a refund on your behalf based on our assessment of the situation.
19. Changes to Orders Placed for Delivery over the Christmas Period
As you can expect, the festive period is extremely busy for The Champagne & Gift Company. Should a customer wish to change any detail of their order over this busy period, the supplier requires sufficient advance notice. After December 16th, changes to order details cannot be guaranteed although the supplier shall try their best to help.
20. Risk, delivery and performance
Risk in the goods passes when they are delivered on behalf of the Customer.
As you may not wish to notify the recipient of the arrival of your gift we cannot accept responsibility should the recipient not be available to accept delivery from our couriers. We will; help in any way we can to arrange redelivery.
The Company shall not be liable for any penalty, loss, injury, damage or expenses arising from any delay or failure in delivery or performance from any cause at all, nor shall any such delay or failure entitle the Customer to refuse to accept any delivery or to repudiate the Contract
The Company shall not be liable for goods not received by specified dates whether due to a failure on the part of the Company, Customer and any other third party. All endeavours will be made to meet specified dates for delivery.
Incorrect delivery details supplied by the Customer are the Customer’s responsibility and the Company cannot be held liable if the Recipient is not at the address supplied at the time of delivery and redelivery is attempted or indeed the address is incorrect. The Company reserves the right to charge an additional carriage fee if the items need to be re directed to a new address.
If the Recipient fails to take delivery of the Goods or any part of them when delivery is attempted then the company arrange for the return of these Goods for which a charge will be payable by the Customer.
The Recipient must check all items carefully and notify the Company for any items which are incorrect or incomplete. In the event of receiving damaged goods, the Company must be notified in writing within 24 hours.
All refunds are at the Company’s absolute discretion. Items that have been despatched will have incurred a delivery charge which is non-refundable.
Delivery, where shown as included, provides for the delivery of the Goods to any UK mainland destination. Full postcodes are required. A supplement will be due and will be advised to the Customer for any deliveries destined for Scottish Highlands and Islands, Eire, Northern Ireland, Isle of Man, Isle of Wight and the Channels Islands.
Extent of liability
The Company shall have no liability to the Customer for any loss or damage of any nature arising from any breach of any express of implied warranty or condition of the Contract or any negligence, breach of statutory or other duty on the part of the Company of, in any other way out of, or in connection with, the performance or purported performance of or failure to perform the Contract, except for death or personal injury resulting from the Company’s negligence and as expressly stated in these conditions.
If the Customer establishes that any goods have not been delivered, have been delivered damaged, are not of the correct quantity, do not comply with their description or are defective, the Company shall at its option replace with similar goods or offer a refund to the Customer.
No claim against the Company shall be entertained for any defect arising from any design or specification provided or made by the Customer.
In no circumstances shall the liability of the Company to the Customer under these conditions exceed the invoice value of the Goods supplied.