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TERMS AND CONDITIONS

CUSTOMERS ARE STRONGLY ADVISED TO READ OUR TERMS AND CONDITIONS POLICY.

Welcome to The Champagne and Gift Company’s website. If you continue to browse, use or purchase goods from this website, you are agreeing to comply with and be bound by the following terms and conditions which together with our privacy policy govern The Champagne and Gifts Company’s relationship with you in relation to this website.

The terms “The Champagne and Gift Company” or “we” or “us” refer to the owner of this website whose registered office is C/O James Fowler F.C.A, Nordens Chartered Accountants, 406 Roding Lane South, Woodford Green, Essex IG8 8EY. The company registration number is OC349195 and the VAT registration number is 9932290.93. We are fully licensed to sell alcohol on this website.

The terms “you” or “your” refers to the user, viewer or customer of this website.

The contents of this website is for your general information and use only. It is subject to change without notice.

1.Definitions

The following definitions apply:

Website: www.champagneandgifts.co.uk

Supplier: The Champagne and Gifts Company.

Customer: the company or person who purchases the goods from the supplier.

Goods: the product(s) outlined on the website and in the customer’s online or telephone order.

Contract: the agreement, in accordance with these terms and conditions, between the supplier and customer for the sale and purchase of goods.

Business Day: a day when banks in the UK are open for business. This excludes Saturday, Sunday and UK public holidays.

Marques: Branded and trademarked goods as outlined on the website.

Vintage: Identifies the grape or wine’s year of produce and vineyard or district of origin.

Bespoke: Goods are tailored in accordance to the customer’s requirements.

Personalised: Goods are tailored in accordance to the customer’s requirements.

 

2.Basis of Contract

2.1 These terms and conditions apply to the contract between the supplier and customer.

2.2 The contract prohibits the customer from seeking to impose, imply or incorporate additional terms and conditions.

2.3 The contract constitutes an order made by the customer to purchase the goods in accordance with these terms and conditions.

2.4 The contract will only exist once the supplier confirms the order in writing. This writing includes emails and letters.

2.5 The contract constitutes a full agreement between the supplier and the customer.

2.6 It is the customer’s responsibility to ensure that the order specification is complete and accurate.

2.7 A quotation for the goods (including: samples, drawings or advertising) given by the supplier is valid for a period of 10 business days and it does not constitute a contract.

2.8 The concluded contract will be filed electronically and be available to the customer on request.

 

3.Prices

3.1 The prices for the goods are outlined on the website.

3.2 All prices do not include delivery charges and orders for delivery outside the European Union may be liable for import and local duty taxes.

3.3 All prices are inclusive of UK VAT and UK alcohol duties unless otherwise stated.

 

4.Payment

4.1 Payment can be made by Visa, Mastercard, Maestro, Debit Card, American Express and bank transfer.

4.2 Payment must be made in full and fully authorised by card providers before goods will be dispatched.

4.3 All payments and refunds will be made in GBP (£).

 

5.Delivery

5.1 Delivery charges will be outlined on the order and will be charged at the time of purchase.

5.2 Delivery will be within 30 business days unless otherwise agreed with the customer.

5.3 The supplier will deliver the goods to the address set out in the order. This includes deliveries to mainland UK, the EU and selected other world-wide countries.

5.4 Delivery times quoted are approximate and may be affected by: stock availability, UK public holidays and any other unforeseen circumstances. In this instance, the supplier will not be liable for any delay in delivery.

5.5 The customer will be advised, as soon as reasonably possible, by the supplier of any delivery time delays.

5.6 Goods will be delivered by the supplier’s couriers. If delivery is unsuccessful, the courier will leave communication regarding redelivery (E.g. collect from the post office, returned to sender).

5.7 If the customer communicates to the supplier’s courier that they would like the parcel to be delivered to a ‘safe’ place or with a neighbour then they will be deemed to have accepted delivery and will be unable to claim for damage or loss.

5.8 The supplier’s courier reserves the right to return the goods to the suppliers if they are unable to deliver to the customer. The cost of the returned goods and redelivery must be made by the customer in advance on re-dispatching the goods.  

5.9 If the customer requires a refund, the postage cost of the returned goods will be deducted from the refund amount.

5.10 It is the responsibility of the customer to provide proof of identification and pay local import tax and duties, where necessary, when requesting an international delivery (this includes the EU and other world-wide countries).

5.11 Claims for delivery damage or loss will be dealt with in accordance to the courier’s delivery terms and conditions.  

5.12 Claims for non-delivery must be made by the customer within 14 days of the despatch date.

 

 6.Cancellations and Returns

6.1 The customer may cancel an order up to 20 business days prior to the agreed delivery date with the exclusion of orders that include personalised labels, images, logos and/or messages:

Order cancellation prior to agreed delivery date

Refund of order value

Within 5 days

25% refund

Within 10 days

50% refund

Within 15 days

75% refund

Within 20 days

90% refund

6.2 The customer may return goods purchased to the supplier within 5 business days of delivery. The customer is liable for the cost of the return.

6.3 The customer must advise the supplier of any faulty goods within 2 business days of delivery. Photographic evidence will be required.

6.3 A full refund will only be given for faulty goods and refunds will be processed within 28 business days of receipt and acceptance of returned or cancelled goods.

6.4 A full refund of deposits will be made if the customer cancels an order within 2 business days of placing the order.

7.Age Restriction

7.1 Customers must be at least the legal minimum age, within their country, to purchase or consume alcoholic goods from the website.

7.2 Customers must provide proof of age if requested by the supplier.

7.3 If the supplier believes that alcoholic goods are being purchased by or are intended for customers below the legal minimum age, the order will be cancelled. If the order has been personalised, refunds will not be granted and clause 6.1 will be enforced.

7.4 Proof of age may be requested by the supplier’s couriers at delivery. If the person accepting the delivery is unable to provide this, the goods may be returned to the supplier and clause 5.7 will be enforced.

 

8.Personalised Labels and Messages

8.1 The supplier will not be liable for any spelling or grammatical errors so the customer must thoroughly check the personalised labels and messages ordered on the website. Additionally, a confirmation email including personalised labels and messages will be sent to the customer’s email address provided.

8.2 Personalised labels and messages that plagiarise trademarks, brands or slogans will not be approved.

8.3 Personalised labels and messages that falsely imply an increase in value of the goods will not be approved (E.g. ‘Limited collection’, ‘Vintage’, ‘Collectable’, ‘Antique’)

8.4 Personalised labels and messages that include pornographic images, homophobic or racist connotations will not be approved.

8.5 The supplier reserves the right to refuse to produce personalised labels and messages that may be deemed offensive to others.

8.6 Personalised labels and messages may become discoloured over time and/or if stored under direct sunlight. This general wear and tear of the product does not constitute as a product fault and refunds will not be granted in this instance.  

8.7 Photographic images of finished products (including personalised labels and messages) may be stored and displayed on the website and alternative advertising/marketing media to provide examples of the supplier’s services.

 

9.Personalised Photographs and Images

9.1 By uploading a personalised photographic image, the customer is confirming that they are the owner of or have explicit permission to use the image/photograph.

9.2 The customer is responsible for the quality of the image provided.

9.3 Personalised images and photographs that have pornographic, homophobic or racist implications will not be approved.

9.4 The supplier reserves the right to refuse to produce personalised images and photographs that may be deemed offensive to others.

9.5 Photographic images of finished products (including personalised labels and messages) may be stored and displayed on the website and alternative advertising/marketing media to provide examples of the supplier’s services.

9.6 Personalised photographs and images may become discoloured over time and/or if stored under direct sunlight. This general wear and tear of the product does not constitute as a product fault and refunds will not be granted in this instance.  

 

10.Availability

10.1 Products are offered subject to availability.

10.2 Customers will be contacted as soon as reasonably possible if a product ordered cannot be supplied and a full refund will be issued in this instance.

10.3 If any House Champagne is out of stock, the supplier reserves the right to substitute it for a Champagne of similar quality.

 

11.Liability

11.1 The supplier will under no circumstances be liable to the customer for any indirect or consequential loss of profit that may arise under or in connection with the contract.

11.2 These terms and conditions do not exclude the supplier’s liability for:

- fraudulent activity

-defective products under the Consumer Protection Act 1987

-breach of terms outlined in section 12 of the Sale of Goods Act 1979

- death or personal injury caused by the supplier’s negligence or the negligence of its staff and contractors

11.3 The supplier will not be liable for the accuracy, performance, suitability or completeness of the information found or offered on this website.

 

12. Copyright

12.1 The website and its entire content is owned by and licensed to the supplier.

12.2 The content of the website is not solely limited to but includes the design, layout, appearance and graphics. Reproduction or plagiarism is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

12.3 All reproduced trademarks in this website, which are not the property of or licensed to the supplier, are acknowledged on the website.

12.4 Unauthorised use of the website will give rise to a claim for damages and may well result in a criminal offence.

12.5 The website may include links to other websites. This is for the customer’s convenience and to provide further information only. It does not mean that the supplier endorses the website nor has any responsibility or ownership for the content of these websites.

12.6 The customer may not create any links connecting this website to any other websites without the written permission of the supplier.

           

13.Waiver

13.1 A waiver for any of the terms and conditions outlined must be requested in writing to the supplier’s registered address.

13.2 The supplier reserves the right to refuse waiver requests that are in breach of the law or these terms and conditions.

 

14.Variation

14.1 Any variation of these terms and conditions, including the introduction of additional terms and conditions, shall only be binding when agreed in writing with the supplier.

15.Governing Law and Jurisdiction

15.1 Disputes or claims arising from or in connection with these terms and conditions shall be governed by English law and the exclusive jurisdiction of the courts in England and Wales.