Cancellation of orders must be made by email to firstname.lastname@example.org. A phone call cancellation is not enough. It is the duty of the customer to take full care of all items. Please see ‘Contact Us’ for our contact details.
Cancellations of non personalized orders can only be made up to 7 days before the expected delivery arrival date. Goods with personalized designs and specifications cannot be cancelled after the order is made and full invoice value will be charged.
Returning of items for a cancelled contract under these regulations is the responsibility of the customer who is liable for the cost of returns. The customer must ensure all reasonable care is taken to ensure the safe return of items. Failure to return at the customers expense (except where the items are faulty or do not comply with the contract) ‘The Champagne and Gift Company’ will recover the items and offset the amount against any refund due. If the items are faulty or do not comply with the contract ‘The Champagne and Gift Company’ will be liable for return charges.
Our products are offered subject to availability. If for any reason we cannot supply you with any part of your order we will contact you via email or phone to advise you. We may need to cancel or refund the item from your order, in which case the funds will be paid directly back into your account
The Recipient must check all goods are correct and complete immediately upon delivery. If it is discovered that any goods are missing, have been damaged, are not of the correct quantity, do not comply with their description or are defective, the Customer must notify the Company in writing within 7 days. Depending on circumstances the Company may replace the product with similar goods or offer a full refund at the Company’s discretion.
If some or all of the bottles in a case of Champagne are broken, you may choose whether to return the whole case or just the affected bottles for a refund.
The Champagne & Gifts Company will acknowledge your contact within 48 hours and inform you who is dealing with the matter and the estimated time it will take to resolve. We will try to resolve issues immediately, but where this is not possible, we will keep you informed about progress until a satisfactory resolution has been achieved.
Please note items that have been despatched will have incurred a delivery charge which is non refundable. No claim will be accepted for any defect resulting from any design or specification made by the Customer. Under no circumstances will the liability of the Company exceed the value of the invoice of the Goods supplied. The Company shall not be liable for any failure in the performance of any of its obligations under the Contract caused be factors outside its control
Refunds for returned and cancelled orders will be made as soon as possible and within 30 days of cancelling the contract. Damaged or faulty goods must be available for inspection should we choose to do so. Original packaging must also be included for inspection.
In the event of a refund being necessary the company may at its discretion charge a fee to cover administration and third party handling charges in this respect.
If there are any other complaints not covered above, please notify us in writing where we will appoint someone to deal with the matter to provide a satisfactory resolution to the problem. We are continually improving our service, but if you have any particular ideas or suggestions about how we can improve, please write to us as we value your opinion.
Nothing in this Returns Policy affects your statutory rights.